Company Policy - A.I Nurudeen Digital Solutions

📘 A.I Nurudeen Digital Solutions — Company Policy (Comprehensive Edition)

Version 1.0 — Drafted: 2025

1. COMPANY OVERVIEW

A.I Nurudeen Digital Solutions is a technology company dedicated to digitalizing schools, businesses, and organizations through modern web applications, secure data systems, and digital solutions.

Our mission is to make Jalingo, Taraba State—and eventually Nigeria—fully digital.

2. CORE VALUES

Integrity: Transparency and honesty.
Innovation: Continuous development of new tools and ideas.
Security First: Strong measures to protect data.
Excellence & Quality: High-standard professional services.
Customer Focus: Fast and reliable support.
Confidentiality: Strict privacy with all client data.

3. ORGANIZATIONAL STRUCTURE

CEO / Lead Developer — Nurudeen A. Idabu
Oversees all development and technical operations.

Technical Operations Manager & Media Lead — Vihishima Cyril Aondosoo
Handles client relations, media, and presentations.

Future Roles (Year 2–3):

Customer Support Agent
Junior Developer
Finance/Account Officer
Administrative Assistant

4. SCOPE OF SERVICES

Education-Sector Solutions

School Result Portal
Mobile App (Optional)
CBT/Online Exams
Fee Payment System
Student Records/Database
Staff Portal
Parent/Guardian Portal

Business Solutions

Business Websites
E-commerce Setup
Attendance System
Payment Integration
Data & Records Tools

Support Services

Hosting Setup
Domain Name Setup
24/7 Technical Support
Data Backup
Monthly Maintenance
Media (photo/video/graphics)

5. CLIENT ONBOARDING POLICY

Meeting is scheduled.
Platform demo is shown.
Requirements are documented.
Package is selected.
Agreement is confirmed.
Logos, data, and colors are submitted.
Development begins and timeline shared.

6. FREE TRIAL POLICY (FOR SCHOOLS)

Each school gets 1 academic term (3 months) free access to the platform.

Domain + hosting costs covered by school
Full support included
After trial: choose management package, buy outright, or discontinue

7. PAYMENT POLICY

Management Package

₦200,000 setup
₦20,000 monthly
₦50,000 yearly domain+hosting

One-Time Purchase

₦300,000 complete system
₦250,000 for web only

Payment Rules

Full payment before launch
Management is monthly
Late payments (30 days) may suspend service
Payments recorded digitally

8. DATA PRIVACY POLICY

Data is confidential and encrypted
No third-party sharing
Only authorized staff access backend
Regular backups maintained
Schools can request data anytime

9. SECURITY POLICY

Password hashing
Prepared SQL statements
Input sanitization
Rate limiting
Session security
HTTPS preferred
Code audits
Instant threat response
And many more...

10. SUPPORT & MAINTENANCE

Support Channels:

WhatsApp
Calls
Email
Admin Portal

Maintenance Includes:

Bug fixes
Updates
Security patches
Database optimization
Server configuration

Response Time:

Critical: 1–3 hours
Moderate: same day
Minor: 48 hours

11. ADDITIONAL FEATURES POLICY

Additional features are billed separately.

CBT system
Mobile App
ID Card system
Extra dashboards/pages
Payment gateways

12. REFUND POLICY

No refunds after development begins
Monthly fees are non-refundable
But discontinuity is allowed & should be started a mouth ahead

13. COMPANY ASSETS POLICY

Company funds may only be used for:

Laptops / Internet
Office equipment
Transport
Software tools
Camera & media equipment
Marketing
Hosting + domain
Training
Expansion

No personal purchases allowed.

14. ETHICAL POLICY

No data sharing or selling
No fraudulent systems
No corrupt practices
No unethical partnerships

15. BUSINESS CONTINUITY POLICY

Backup to GitHub + local
Responsibilities shared between CEO & Manager
Operations continue if one staff unavailable
Future staff will be trained for redundancy

17. COMMUNICATION POLICY

Clear and respectful communication
Meetings scheduled
Discussions documented
WhatsApp Business is primary channel

18. VERSION POLICY

This document will be updated as the company grows.